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Effects of Service Quality Attributes on Customers' Satisfaction in the Door-to-Door Delivery Service and On-line Shopping Mall Context

机译：服务质量属性对门到门送货服务和在线购物中心的客户满意度的影响

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Hyun-Young Chung; Ah-Rahm Ahn;
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年度 2008
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Effects of Service Quality Attributes on Customers' Satisfaction in the Door-to-Door Delivery Service and On-line Shopping Mall Context

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