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ICS-Assist: Intelligent Customer Inquiry Resolution Recommendation in Online Customer Service for Large E-Commerce Businesses

机译：ICS协助：在线客户服务中的智能客户咨询解决方案推荐，为大型电子商务业务

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Min Fu; Jiwei Guan; Xi Zheng; Jie Zhou; Jianchao Lu; Tianyi Zhang; Shoujie Zhuo; Lijun Zhan; Jian Yang;
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3. ANALYSIS OF THE EFFECT OF SERVICE QUALITY, PRICE AND PERCEPTIONS OF RISK ONLINE SHOPPING AGAINST PURCHASE INTEREST IN E-COMMERCE CUSTOMERS PT. MATAHARI DEPARTMENT STORE TBK KUPANG BRANCH [J] . Melkianus Teddison Bulan, Sukesi Sukesi Ekspektra . 2020,第1期

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4. ICS-Assist: Intelligent Customer Inquiry Resolution Recommendation in Online Customer Service for Large E-Commerce Businesses [C] . Min Fu, Jiwei Guan, Xi Zheng, International Conference on Service-Oriented Computing . 2020

机译：ICS协助：在线客户服务中的智能客户咨询解决方案推荐，为大型电子商务业务
5. Service quality of online apparel retailers and its impact on customer satisfaction, customer trust and customer loyalty. [D] . Hou, Yonghai. 2005

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6. The impact of e-service quality and customer satisfaction on customer behavior in online shopping [O] . Paulo Rita, Tiago Oliveira, Almira Farisa 2019

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7. Analysis of Mediating Effect of Customer Perception in Relation to Service Quality and Customer’s Satisfaction in Online Banking Services [O] . Rohit Mahajan Et. al. 2021

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ICS-Assist: Intelligent Customer Inquiry Resolution Recommendation in Online Customer Service for Large E-Commerce Businesses

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