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Recognition of Projects for Service Organizations Based on Customer Expected and Perceived Quality, and Customer Experience

机译：根据客户预期和感知质量和客户体验认识服务组织项目

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Max de Jesús Suárez Montiel; Alberto Hernandez-Luna;
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1. Explore the differences between perceived service quality and customer satisfaction based on customer expectation of service attributes [J] . Xu Xianying, Wu Shiyu, Jing Hao International Journal of Services Technology and Management . 2017,第3期

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2. THE STUDY ON THE EFFECTS OF ENVIRONMENTAL QUALITY, FOOD AND RESTAURANT SERVICES ON MENTAL IMAGE OF THE RESTAURANT, CUSTOMER PERCEIVED VALUE, CUSTOMER SATISFACTION AND CUSTOMER BEHAVIORAL INTENTIONS: (CASE STUDY OF BOROUJERD'S RESTAURANTS) [J] . Nasrin Koshki, Dr. Hassan Esmaeilpour, Dr. Abbas Saleh ardestani Arabian Journal of Business and Management Review . 2013,第10期

机译：环境质量，食品和餐馆服务对餐馆的心理形象，顾客感知价值，顾客满意度和顾客行为意图的影响研究：（以BOROUJERD餐馆为例）
3. Relative impacts from product quality, service quality and experience quality on customer perceived value and intention to shop for the coffee shop market [J] . Hueiju Vu, Wenchang Fang Quality Control and Applied Statistics . 2010,第1a2期

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4. Recognition of Projects for Service Organizations based on Customer Expected and Perceived Quality, and Customer Experience [C] . Max de Jesus Suarez Montiel, ALBERTO ABELARDO HERNANDEZ-LUNA American Society for Engineering Education Annual Conference and Exposition . 2015

机译：根据客户预期和感知质量和客户体验认识服务组织项目
5. Relationships among customers' perceived service quality, percieved service value, satisfaction and their future behavioral intentions [D] . Yoo, Hana 2011

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6. What Drives Customer Satisfaction Loyalty and Happiness in Fast-Food Restaurants in China? Perceived Price Service Quality Food Quality Physical Environment Quality and the Moderating Role of Gender [O] . Yongping Zhong, Hee Cheol Moon 2020

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7. The Impact of the Service Innovativeness on Perceived Overall Service Quality, Customer Loyalty and Perceived Customer Value in Shopping Sites [O] . Emine Senbabaoglu 2017

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Recognition of Projects for Service Organizations Based on Customer Expected and Perceived Quality, and Customer Experience

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