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Assessment of Customer Service Provision for Enhanced User Satisfaction in Academic Libraries: A Case Study of St Paul’s University Library, Kiambu County, Kenya

机译：评估客户服务规定加强学术图书馆的用户满意度：以肯尼亚凯武县圣保罗大学图书馆为例

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Grace Wanjiru Mugo; Milkah Mathu;
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5. Perceived performance and disconfirmation of expectations as measures of customer satisfaction with information services in the academic library. [D] . Maddox-Swan, Ruth. 1998

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6. Assessment of Customer Service in Academic Health Care Libraries (ACSAHL): an instrument for measuring customer service [O] . Jon E. Crossno, Brenda Berkins, Nancy Gotcher, 2001

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Assessment of Customer Service Provision for Enhanced User Satisfaction in Academic Libraries: A Case Study of St Paul’s University Library, Kiambu County, Kenya

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