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Towards Integrating Six Sigma Approach: Service Level Agreement Measurement and Monitoring (A Malaysian It Outsourcing Case Study)

机译：整合六西格玛办法：服务水平协议测量和监测（马来西亚IT外包案例研究）

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Whee Yen Wong Et.al;
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4. Structure of Service Level Agreements (SLA) in IT Outsourcing: The Construct and Its Measurement [C] . Jahyun Goo, Dan J. Kim, Bongsoon Cho 12th Americas Conference on Information Systems(AMCIS 2006) vol.5 . 2006

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Towards Integrating Six Sigma Approach: Service Level Agreement Measurement and Monitoring (A Malaysian It Outsourcing Case Study)

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