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The Influence of Service Recovery Fairness on Customers' Satisfaction and Intention to Repurchase: Focused on Purchasing Fashion Product at the Open Market and General Internet Shopping Mall

机译：服务恢复公平对客户满意度和购回的意图影响：专注于在开放式市场和一般互联网购物中心购买时尚产品

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Jungmi Kim; Nari Chae; Sunjin Hwang;
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1. AN EMPIRICAL STUDY ON THE RELATIONSHIP BETWEEN CUSTOMER VALUE AND REPURCHASE INTENTION IN KOREAN INTERNET SHOPPING MALLS [J] . JAEHUN JOO Journal of computer information systems . 2007,第1期

机译：韩国互联网购物商场中客户价值与购买意愿之间关系的实证研究
2. Factors influencing Internet shopping value and customer repurchase intention [J] . Changsu Kim, Robert D. Galliers, Namchul Shin, Electronic commerce research and applications . 2012,第1a6期

机译：影响网购价值和顾客回购意愿的因素
3. The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction [J] . Arun Kumar Tarofder, Seyed Rajab Nikhashemi, S.M. Ferdous Azam, International journal of quality and service sciences . 2016,第4期

机译：服务失败说明通过客户满意度对客户回购意向的中介影响
4. The Influence of the Provider's Service Fairness on the Customer's Service Recovery Satisfaction and on Positive Behavioral Intentions in Cloud Computing [C] . Montri Lawkobkit, Roland Blomer International Conference on Cloud Computing and Services Science . 2015

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5. Examining the role of customer value, customer satisfaction, and perceived switching costs: A model of repurchase intention for business-to-business services. [D] . Liu, Annie H. 1998

机译：检验客户价值，客户满意度和可感知的转换成本的作用：企业对企业服务的回购意向模型。
6. The impact of e-service quality and customer satisfaction on customer behavior in online shopping [O] . Paulo Rita, Tiago Oliveira, Almira Farisa 2019

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7. The Effect of Merchandise Characteristics of Internet Fashion Shopping Malls on the Shopping Values, Purchase Satisfaction, and Repurchase Intention of Female Consumers [O] . Byong-Sook Hong, Eon-Jin Lee, Hyo-Yeon Ma 2009

机译：互联网时尚商场商品特点对女性消费者购物价值，购买满意度和回购意图的商品特点

The Influence of Service Recovery Fairness on Customers' Satisfaction and Intention to Repurchase: Focused on Purchasing Fashion Product at the Open Market and General Internet Shopping Mall

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