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Business-IT Alignment in PSS Value Networks - Linking Customer Knowledge Management to Social Customer Relationship Management

机译：PSS价值网络中的业务 - IT对齐 - 将客户知识管理链接到社会客户关系管理

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作者
Samaneh Bagheri; Rob J. Kusters; Jos J. M. Trienekens;
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年度 2015
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专利

1. Towards Customer Knowledge Relationship Management: Integrating Knowledge Management and Customer Relationship Management Process [J] . Haroun Alryalat Journal of information & knowledge management . 2008,第3期

机译：迈向客户知识关系管理：整合知识管理和客户关系管理过程
2. Knowledge-enabled customer relationship management: integrating customer relationship management and knowledge management concepts [1] [J] . Henning Gebert, Maite Geib, Lutz Kolbe, Journal of knowledge management . 2003,第5期

机译：知识型客户关系管理：整合客户关系管理和知识管理概念[1]
3. Knowledge-enabled customer relationship management: integrating customer relationship management and knowledge management concepts [1] [J] . Henning Gebert, Maite Geib, Lutz Kolbe, Journal of knowledge management . 2003,第5期

机译：知识型客户关系管理：整合客户关系管理和知识管理概念[1]
4. Business-IT Alignment in PSS Value Networks Linking Customer Knowledge Management to Social Customer Relationship Management [C] . Samaneh Bagheri, Rob J. Kusters, Jos J. M. Trienekens International Conference on Enterprise Information Systems . 2015

机译：业务 - 在PSS值网络中对齐将客户知识管理联系到社会客户关系管理
5. Customer satisfaction, behavior intention, attitude, and knowledge: Focus on the antecedents of relationship share in the context of customer relationship management (CRM). [D] . Thakur, Ramendra. 2005

机译：客户满意度，行为意图，态度和知识：在客户关系管理（CRM）的背景下，专注于关系共享的前提。
6. Social customer relationship management: taking advantage of Web 2.0 and Big Data technologies [O] . Sergio Orenga-Roglá, Ricardo Chalmeta -1

机译：社交客户关系管理：利用Web 2.0和大数据技术
7. Knowledge‐enabled customer relationship management: integrating customer relationship management and knowledge management concepts1 [O] . Henning Gebert, Malte Geib, Lutz Kolbe, 2003

机译：支持知识的客户关系管理：整合客户关系管理和知识管理概念1

Business-IT Alignment in PSS Value Networks - Linking Customer Knowledge Management to Social Customer Relationship Management

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