The Reform of Public Service Bureaucracy in the Investment Sector Within the Pentahelix Perspective: A New Hope in the Era of Autonomy?

摘要

Many recommendations have been proposed to enhance the reform of public service bureaucracy. However,they were not effective enough since complaints were still directed toward public service practice. Thisresearch was conducted to investigate this issue and propose solutions to enhance the effectiveness of publicservice reform in the field of investment in order to increase regional economic growth. This researchresulted in solutions in the form of an ideal reform model based on multi stakeholder (pentahelix) approach.A hierarchical qualitative analysis approach was used in this research. This research also employed thephenomenological method through participatory observation. The focuses of this research includedinstitutional conditions, human resources, bureaucratic procedures and multi-stakeholder involvement. Theresearch was carried out in two stages. In the first stage focused on finding the most appropriate model ofpublic service bureaucratic reform. Whereas, the second stage included the formulation of convincingpentahelix model to enhance the process of investment service reform.