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Surface Acting, Emotional Exhaustion, and Employee Sabotage to Customers: Moderating Roles of Quality of Social Exchanges

机译：表面代理，情感疲惫和员工破坏向客户：适度的社会交易所质量的作用

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Hui Zhang; Zhiqing E. Zhou; Yan Zhan; Chengbin Liu; Li Zhang;
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年度 2018
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1. Surface Acting, Emotional Exhaustion, and Employee Sabotage to Customers: Moderating Roles of Quality of Social Exchanges [J] . Hui Zhang, Zhiqing E. Zhou, Yan Zhan, Frontiers in Psychology . 2018,第4期

机译：表面行为，情绪疲惫和员工对客户的破坏：调节社会交往质量的作用
2. Customer Injustice and Employee Performance: Roles of Emotional Exhaustion, Surface Acting, and Emotional Demands-Abilities Fit [J] . James J. Lavelle, Deborah E. Rupp, David N. Herda, Journal of Management . 2021,第3期

机译：客户不公正和员工表现：情绪疲惫，表面表演和情感需求的角色合适
3. The effect of customer incivility on service employees' customer orientation through double-mediation of surface acting and emotional exhaustion [J] . Won-Moo Hur, Tae Won Moon, Su-Jin Han Journal of Service Theory and Practice . 2015,第4期

机译：通过表面行为和情感疲惫的双重中介，客户不友好度对服务员工的客户取向的影响
4. Effect of Customer Orientation Attitude on Emotional Exhaustion Through Mediation of Surface Acting [C] . Effed Darta, Ferry Tema Atmaja, Sularsih Anggarawati, Sriwijaya Economics, Accounting, and Business Conference . 2020

机译：客户定位态度对通过表面作用调解情绪疲劳的影响
5. Emotional exhaustion and its role in service sabotage among boundary spanners. [D] . Edmondson, Diane R. 2008

机译：情绪疲劳及其在边界扳手之间的服务破坏中的作用。
6. Surface Acting Emotional Exhaustion and Employee Sabotage to Customers: Moderating Roles of Quality of Social Exchanges [O] . Hui Zhang, Zhiqing E. Zhou, Yan Zhan, -1

机译：表面行为情绪疲惫和员工对客户的破坏：调节社会交往质量的作用
7. Frontline service employees' customer-related social stressors, emotional exhaustion, and service recovery performance: Customer orientation as a moderator [O] . Kim T, Paek S, Choi C, 2012

机译：一线服务员工的与客户相关的社会压力，情绪疲惫和服务恢复绩效：以客户为导向

Surface Acting, Emotional Exhaustion, and Employee Sabotage to Customers: Moderating Roles of Quality of Social Exchanges

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