The international tourism competition poses new challenges to the cruise sector, such as the achievement of the tourists’ satisfaction and the increase in on board comfort. Moreover, the growing sophistication of tourists’ needs leads to a more user-centric touristic offer. Consequently, a personalized cabin environment, which fits the users’ activities and their characteristics, could be a plus value during the cruise vacation. These topics, however, are strictly connected with the diffusion of digital technologies and dynamics, which represent the tools to achieve the goal of a customized on-cruise experience. This paper presents E-Cabin, a novel Internet of Things (IoT) framework architecture that has at its core a reasoning system tuned on data gathered from the environment and from each specific passenger and the activities he/she performs. The framework leverages on knowledge representation with ontologies and consists of a publisher–subscriber communication framework that allows all of the IoT applications to use the reasoner and the provided ontologies. The paper demonstrates the proposed system in a demo cruise cabin where, by using the E-Cabin application, it is possible to set various atmospheres based on the users and activities occurring in the cabin.
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