Application of the method for analysis and solution of problems – MASP in the logistics of a big network of the retail

摘要

The objective of this study is to apply MASP in the logistics area of a supermarket belonging to a Large Retail Network, initially identifying existing problems in the company’s logistics and then solving the most severe problems according to the above mentioned tool. The research was a qualitative and exploratory case study. The data collection tool used was a questionnaire with 10 open-ended and closed-ended questions, which was distributed to 31 research subjects, composed of employees who occupy positions of management and leadership in 16 sectors of the supermarket. The results of the research identified 11 problems in logistics , with the most relevant being excess stock, which was addressed by the MASP tool through the implementation of 8 steps, aided by other quality tools already established in the literature.