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>ANALISIS TINGKAT KEPUASAN PASIEN TERHADAP KUALITAS udPELAYANAN PUSKESMAS DENGAN METODE CUSTOMER SATISFACTION INDEX (CSI) DAN IMPORTANCE-PERFORMANCE ANALYSIS (IPA) ud(STUDI KASUS PUSKESMAS KEDAMEAN GRESIK)ud
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ANALISIS TINGKAT KEPUASAN PASIEN TERHADAP KUALITAS udPELAYANAN PUSKESMAS DENGAN METODE CUSTOMER SATISFACTION INDEX (CSI) DAN IMPORTANCE-PERFORMANCE ANALYSIS (IPA) ud(STUDI KASUS PUSKESMAS KEDAMEAN GRESIK)ud
In line with the increasing demand of medical services , the government has provided some health facilities as well as health care workers , is one of its facilities through health centers . In accordance with its mission , health centers must provide good service and quality so as to improve public health and the environment . In this final project to analyze the level of customer satisfaction inudGresik Kedamean health center that has been in service activities conducted there are complaints and has not been tested against its services , by using the method of CSI ( Customer Satisfaction Index ) obtained customer satisfaction index ( patients ) of 70.8166 % which describe the health center Kedamean Gresik satisfied customers for services rendered , but still need to be repaired again . To find out what are the attributes that need to be improved to analyze IPA ( Importance- Performance Analysis ) which produces some of the attributes that must be fixed service attributes A3, B2, B3, C2, C3, E1 existing quadrant B, and service attributes A2, A4,C1,D existing quadrant A.ududKeywords: Customer satisfaction, CSI (Customer Satisfaction Index), IPA 1 (Importance-Performance Analysis).ud
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机译：为配合医疗服务需求的增长，政府提供了一些医疗设施以及医护人员，是其通过医疗中心提供的设施之一。根据其使命，卫生中心必须提供优质的服务和质量，以改善公共卫生和环境。在这个最后的项目中，通过使用CSI（客户满意度指数）的方法获得了客户满意度，从而分析了已经在服务活动中进行的 udGresik Kedamean保健中心的客户满意度水平。该指数（患者）为70.8166％，描述了保健中心Kedamean Gresik满意的客户提供的服务，但仍需再次维修。为了找出需要改进的属性以分析IPA（重要性-性能分析），IPA产生一些必须为固定的属性服务属性A3，B2，B3，C2，C3，E1现有象限B和服务属性A2，A4，C1，D现有象限A. ud ud关键字：客户满意度，CSI（客户满意度指数），IPA 1（重要性-绩效分析）。
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