This study was to describe the horizontal communication among employees with ethnic diversity in communication process, barriers of communication as well as efforts made by the employees in resolving horizontal communication conflicts. Data collection technique used focus group discussion of structured interviews to three Javanese employees and three Chinese employees. The interviews were done by dividing the employees into two discussion groups according to their ethnics to answer the same research questions. The implications of this study were in accordance with the results of the research which stated that employees ethnic diversity didn’t directly affect the continuity of horizontal communication among employees in the organization.ud
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机译:本研究旨在描述具有种族多样性的员工之间在沟通过程中的横向沟通,沟通障碍以及员工为解决横向沟通冲突所做的努力。数据收集技术通过对三名爪哇员工和三名中国员工进行的结构化访谈进行的焦点小组讨论。访谈是通过根据员工的种族将他们分为两个讨论组来回答相同的研究问题来进行的。这项研究的意义与研究结果一致,该研究结果表明员工的种族多样性并没有直接影响组织中员工之间横向沟通的连续性。 ud
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