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Modeling and Simulation Librarys Service for Net Generation: A System Dynamics Framework

机译:用于网络生成的图书馆服务建模与仿真:系统动力学框架

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摘要

The existence of a university library as an information center is required to provide services in accordance with the criteria and the needs of users being served. Users who utilize the services of university library are dominated by students who are classified as net generation. Todays generation called #65533Net generation,#65533 has different behavior pattern in seeking information compared to the previous generation. Understanding this will help librarians make innovations in library services that will ultimately improve number of the library visitors from this net generation. This study focused on modeling in the front office library service, designing the projection and analyzing the simulation results with cost benefit analysis. The system dynamics method allows writers to conduct comprehensive research to study the behavior and improve system performance. From the simulation results of pessimistic and optimistic projections, the total physical visitor of optimistic projection can achieve 23 higher than pessimistic projection. The increase in total website visitor on optimistic projection reached 169.701 visits at month 36. Meanwhile in the pessimistic projection, total website visitors reached 118.440 by the end of the 36th month. According to cost benefit analysis, the pessimistic projection provides a B/C ratio of 0.97, meanwhile the optimistic projection provides a B/C ratio of 1.38152. Optimistic projection has a better value than the pessimistic projection in terms of cost benefit analysis. Optimistic projection proposes the implementation of visual search, online acquisition, upgrading the server hardware, installation of Wi-Fi, improved comfort furniture, improved sanitation, additional opening hours, friendliness and expertise of library staffs in delivering services and a library exhibition.
机译:为了根据服务对象的标准和需求提供服务,需要有一个大学图书馆作为信息中心。利用大学图书馆服务的用户主要被归为网络一代的学生。今天的一代被称为#65533Net一代,与上一代相比,#65533在寻求信息方面具有不同的行为模式。理解这一点将有助于图书馆员在图书馆服务方面进行创新,从而最终增加这一代网络图书馆访问者的数量。这项研究的重点是在前厅图书馆服务中进行建模,设计投影并通过成本效益分析来分析仿真结果。系统动力学方法使作者可以进行全面研究,以研究行为并改善系统性能。从悲观和乐观预测的模拟结果来看,乐观预测的总物理访问者可以达到23倍。到第36个月,乐观预测的网站访问者总数增加了169.701。而在悲观预测中,到第36个月末,网站访问者总数达到了118.440。根据成本效益分析,悲观预测的B / C比为0.97,而乐观预测的B / C比为1.38152。就成本收益分析而言,乐观预测比悲观预测具有更好的价值。乐观投影建议实施视觉搜索,在线获取,升级服务器硬件,安装Wi-Fi,改善舒适的家具,改善卫生条件,延长开放时间,图书馆工作人员在提供服务和图书馆展览方面的友善和专业知识。

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