Evaluation of the satisfaction the doctors have about health care services in the specialized and consultative clinics in Skopje

摘要

Aim: To evaluate the satisfaction the doctors have while working and ensuring health care services in the specialized and consultative clinics in Skopje.udMaterials and methods: In order to rate the satisfaction the doctors have while providing health care services, it has been conducted a survey that included 200 doctors – specialists from different areas, 100 from the clinics of Clinical Center – Skopje and 100 from Health Care Center – Skopje. For that purpose it was made specially designed questionnaire. The survey was performed on the doctors in the period from 1 of June to 30 of June, 2012.udResults: More than 70% of the doctors in the both health care centers consider the positive list, the price and the availability of the medicines as problems which restrict them from choosing the best medicine. Round 50% of the doctors in the both health care institutions said that they have enough time to dedicate themselves on each patient particularly. Just 28% of the doctors from Clinical Center – Skopje and 32% from Health Care Center – Skopje think that the equipment in their clinic can meet the need for working. 92% of the Clinical Center and 95% of the Health Care Center considered their monthly income as low and they think that it doesn’t correspond with their invested efforts and amount of work.udConclusion: The doctors – specialists mostly are not satisfied from the terms and conditions where they work. There are no statistically significant differences between the doctors from specialized and consultative clinics in Health Care Center – Skopje and Clinical Center – Skopje in relation when in relation of rights of choosing the medicine, terms of work and motivation.ududKey words: Doctors – specialists, satisfaction, terms of work.ud