Consumer protection in financial services and the demands of European consumers

摘要

Subject of analyzing and elaboration in this paper is the issue of creating and implementing proper consumer policy in the field of domestic and European law. Creating and implementing the correct protective policy in the field of financial services, represent important issue which the European Union has paid special attention. Taking into account the fact that this sector of financial services represents significant part of the GDP, EU seriously approached to this issue. udThe purpose of this paper is aimed to the analysis of domestic and European legislation, elaboration of the treatment of consumers, and their position vis-a-vis banking sector. Ensuring effective consumer protection, and functioning of the market economy of EU, has a crucial meaning for creating stable, reliable system in which consumer trust. ud In the sphere of the protection policy, financial services represent a particularly important part in the lives of consumers. In recent years, under the impact of the global crisis, the financial sector has experienced numerous and heterogeneous turmoil which had direct impact on working conditions of financial institutions, destabilizing the market and the ability to build perspectives on consumer protection. udIn this paper, we’ll attempt on a summary way to analysis the position of the Republic of Macedonia in terms of this matter, regarding the policies the country create, law applicable and established practice. Part of this research will be the legal acts adopted by the countries of the Mediterranean, and EU legislation. udud