Abstract – The subject of this paper is designing and implementation of the TQM philosophy within a frozen food company which deals with processing, manufacturing, distribution and sale of products from snails which is exclusively for export. Analysing the business processes within the company for snail processing using the TQM methodology it was proven that the performance has been significantly improved. The results of this research have shown that the TQM implementation at this company has not only contributed to the quality improvement of the snail processing products but also to the increase of productivity and optimization of the quality costs. In future the implementation of this methodology in this company will provide contentment not only to the consumers but also to the suppliers, employers and the community. ud
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机译：摘要–本文的主题是在一家冷冻食品公司中设计和实施TQM理念，该公司从事蜗牛产品的加工，制造，分销和销售，这些蜗牛产品专门用于出口。使用TQM方法分析公司内部用于蜗牛加工的业务流程，事实证明性能得到了显着提高。这项研究的结果表明，在该公司中实施TQM不仅有助于提高蜗牛加工产品的质量，而且还有助于提高生产率和优化质量成本。将来，该方法在该公司中的实施将不仅使消费者满意，而且还将使供应商，雇主和社区满意。 ud
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