Application of the methodology for improving the business processes for the compamy for Airport services TAV Airports Holding, Macedonia

摘要

In this paper we will make a full diagnosis of some business processes in the company for Airport services TAV Airports Holding, Macedonia. Based on the analysis we have made on the existing quality system an appropriate methodology is designed for each feature of theudTQM (Total Quality Management) system in order to find the optimal solution for smooth operation of the airport traffic, in order to meet the wishes and needs of the customer, while the company makes a profit.udThe methodology of TQM is continuous improvement of all processes in the organization through small changes in short periods of time including all organizational members regardless of their hierarchical level and are performed without large capital investments. The application of methods and techniques for non-defect work will achieve greater efficiency and effectiveness in the company. The benefits of the application of this methodology led to satisfying customer needs, increasing the number of passengers, strengthening the company's place in the international market, employee satisfaction and improving the community.ud