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Exploring the relationship between burnout, emotional labour and emotional intelligence : a study on call centre representatives

机译：探讨职业倦怠，情绪劳动和情绪智力之间的关系：对呼叫中心代表的研究

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Thesis (MComm)--Stellenbosch University, 2008.

机译：论文（MComm）-斯泰伦博斯大学，2008年。

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Furnell Bernadette Anne;
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年度 2008
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7. Exploring the relationship between burnout, emotional labour and emotional intelligence : a study on call centre representatives [O] . Furnell Bernadette Anne 2008

机译：探讨职业倦怠，情绪劳动和情绪智力之间的关系：对呼叫中心代表的研究

Exploring the relationship between burnout, emotional labour and emotional intelligence : a study on call centre representatives

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