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Leveraging connectivity to innovate for a differentiated customer experience : a study into the management of interaction between financial services organisations and their external environment to enhance the innovation process for the delivery of a differentiated customer experience

机译：利用连通性创新，实现差异化的客户体验：研究金融服务组织与其外部环境之间的互动管理，以加强创新流程，实现差异化的客户体验

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摘要

Thesis (MComm)--Stellenbosch University, 2004.

机译：论文（MComm）-斯泰伦博斯大学，2004年。

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Ganzevoort Boto Wybrand;
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年度 2004
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正文语种 en_ZA
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3. ENHANCING CUSTOMER EXPERIENCE THROUGH BUSINESS PROCESS IMPROVEMENT: AN APPLICATION OF THE ENHANCED CUSTOMER EXPERIENCE FRAMEWORK (ECEF) [J] . G.J. Botha, P.S. Kruger, M. De Vries South African journal of industrial engineering . 2012,第1期

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4. Enhancing customer experience through business process improvement: An introduction to the Enhanced Customer Experience Framework (ECEF) [C] . The 40th International Conference on Computers and Industrial Engineering . 2010

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5. Investigating Customers' Experiences with Their Financial Services Customer Education Programs as It Impacts Customer Loyalty to the Financial Firm. [D] . Islam, Kaliym A. 2017

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6. Understanding innovators experiences of barriers and facilitators in implementation and diffusion of healthcare service innovations: a qualitative study [O] . Julie Barnett, Konstantina Vasileiou, Fayika Djemil, 2011

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7. Leveraging connectivity to innovate for a differentiated customer experience : a study into the management of interaction between financial services organisations and their external environment to enhance the innovation process for the delivery of a differentiated customer experience [O] . Ganzevoort Boto Wybrand 2004

机译：利用连通性创新，实现差异化的客户体验：研究金融服务组织与其外部环境之间的互动管理，以加强创新流程，实现差异化的客户体验

Leveraging connectivity to innovate for a differentiated customer experience : a study into the management of interaction between financial services organisations and their external environment to enhance the innovation process for the delivery of a differentiated customer experience

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