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Leveraging connectivity to innovate for a differentiated customer experience : a study into the management of interaction between financial services organisations and their external environment to enhance the innovation process for the delivery of a differentiated customer experience

机译：利用连通性创新，实现差异化的客户体验：研究金融服务组织与其外部环境之间的互动管理，以加强创新流程，实现差异化的客户体验

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Thesis (MComm)--Stellenbosch University, 2004.

机译：论文（MComm）-斯泰伦博斯大学，2004年。

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Ganzevoort Boto Wybrand;
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年度 2004
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原文格式 PDF
正文语种 en_ZA
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2. A Bayesian examination of the relationship of internal and external touchpoints in the customer experience process across various service environments [J] . Journal of retailing and consumer services . 2020 ,第Mara期

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3. ENHANCING CUSTOMER EXPERIENCE THROUGH BUSINESS PROCESS IMPROVEMENT: AN APPLICATION OF THE ENHANCED CUSTOMER EXPERIENCE FRAMEWORK (ECEF) [J] . G.J. Botha, P.S. Kruger, M. De Vries South African journal of industrial engineering . 2012 ,第1期

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4. Enhancing customer experience through business process improvement: An introduction to the Enhanced Customer Experience Framework (ECEF) [C] . The 40th International Conference on Computers and Industrial Engineering . 2010

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5. Investigating Customers' Experiences with Their Financial Services Customer Education Programs as It Impacts Customer Loyalty to the Financial Firm. [D] . Islam, Kaliym A. 2017

机译：调查客户在其金融服务客户培训计划中的经验，因为这会影响客户对金融公司的忠诚度。
6. Understanding innovators experiences of barriers and facilitators in implementation and diffusion of healthcare service innovations: a qualitative study [O] . Julie Barnett, Konstantina Vasileiou, Fayika Djemil, 2011

机译：了解创新者在医疗服务创新实施和传播过程中遇到的障碍和促进者的经验：定性研究
7. Leveraging connectivity to innovate for a differentiated customer experience : a study into the management of interaction between financial services organisations and their external environment to enhance the innovation process for the delivery of a differentiated customer experience [O] . Ganzevoort Boto Wybrand 2004

机译：利用连通性创新，实现差异化的客户体验：研究金融服务组织与其外部环境之间的互动管理，以加强创新流程，实现差异化的客户体验

Leveraging connectivity to innovate for a differentiated customer experience : a study into the management of interaction between financial services organisations and their external environment to enhance the innovation process for the delivery of a differentiated customer experience

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