Supporting Scenario-Based Product Design: the First Proposal for a Scenario Generation Support Tool

摘要

Using concrete stories about product or technology use, or ‘scenarios’, is a promising design approach.Nevertheless, design practices face uncertainties especially in the activities of identifying, creating andselecting scenarios. Based on a workshop series at a design company, specific problem areas in itsscenario practice have been identified. Support is required in: (1) documentation of design information andcreation of scenarios from the information, (2) identification and selection of the scenarios for specificpurposes, (3) concept evaluation using scenarios and (4) communication of scenarios to stakeholders. Thispaper proposes a functionality of the scenario generation support tool that addresses the requirements.