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The servitization of manufacturing: a systematic literature review of interdependent trends

机译:制造业服务化:相互依存趋势的系统文献综述

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摘要

Purpose: The servitization of manufacturing is a diverse and complex field of research interest. The purpose of this paper is to provide an integrative and organising lens for viewing the various contributions to knowledge production from those research communities addressing servitization. To achieve this, we set out to address two principal questions, namely: (i) where are the knowledge stocks and flows amongst the research communities? and (ii) what generic research concerns are being addressed by these communities. Design/Methodology/Approach: Using an evidenced based approach, we have performed a systematic review of the research literature associated with the servitization of manufacturing. This investigation incorporates a descriptive and thematic analysis of 148 academic and scholarly papers from 103 different lead authors in 68 international peer-reviewed journals. Findings: Our work proposes support for the existence of distinct researcher communities namely; services marketing, service management, operations management, product-service systems and service science management and engineering, which are contributing to knowledge production of the servitization of manufacturing. The generic research concerns being addressed within these communities are associated with the concepts of product-service differentiation, competitive strategy, customer value, customer relationships and product-service configuration. Research limitations/implications: Our review is limited by the issues addressed in the literature by specific researcher communities and there is likely to be a wealth of literature addressing other relevant research (e.g. vertical integration, outsourcing). Therefore, immediate opportunities for future work are rooted in the limitations of our own work and in broadening our perspective of the servitization field. Originality/value: This research has further developed and articulated the identities of distinct researcher communities actively contributing to knowledge production in the servitization of manufacturing, and to what extent they are pursuing common research agendas. This study provides an improved descriptive and thematic awareness of this existing body of knowledge, allowing the field to progress in a more informed and multidisciplinary fashion.
机译:目的:制造业的服务化是研究兴趣的多元化和复杂领域。本文的目的是提供一个综合的组织视角,以查看那些研究服务化的研究社区对知识生产的各种贡献。为了实现这一目标,我们着手解决两个主要问题,即:(i)研究社区之间的知识储备和流量在哪里? (ii)这些社区正在解决哪些通用研究问题。设计/方法/方法:使用基于证据的方法,我们对与制造服务化相关的研究文献进行了系统的综述。这项调查包括对68种国际同行评审期刊中103位主要作者的148篇学术和学术论文的描述性和主题分析。调查结果:我们的工作提出了对不同研究者社区的存在的支持。服务营销,服务管理,运营管理,产品服务系统以及服务科学管理和工程,这些都有助于制造业服务化的知识生产。这些社区中解决的一般研究问题与产品服务差异化,竞争战略,客户价值,客户关系和产品服务配置的概念相关。研究局限性/含义:我们的审查受到特定研究者社区在文献中解决的问题的限制,并且可能有很多文献涉及其他相关研究(例如垂直整合,外包)。因此,未来工作的即时机会植根于我们自身工作的局限性以及拓宽我们对服务化领域的看法。原创性/价值:这项研究进一步发展并阐明了在研究制造业服务化过程中对知识生产做出积极贡献的不同研究者社区的身份,以及他们在多大程度上追求共同的研究议程。这项研究提供了对现有知识体系的改进的描述性和主题意识,从而使该领域能够以更加明智和多学科的方式发展。

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