Exploring supply chain opportunities in the UK utilities sector and thesupporting role of eMarketplaces

摘要

Purpose - Since the privatization of UK utilities, few studies have examinedsupply chain management (SCM) in the sector. This paper aims to investigate thestate of development of the SCM concept and the role of the emerging internet-based electronic marketplaces in supporting this. Design/methodology/approach -Using a case study method, interviews were conducted with managers in seven UKelectricity and water utilities. Areas explored are the firms' supply chainpriorities, how eMarketplaces can support their supply chain goals and thebarriers to adoption of eBusiness solutions. Findings - The research reveals astrong orientation in both the electricity and water industry firms towardscontrolling cost inputs. Consequently, their focus is on managing procurement asthe primary supply chain activity. The key barriers to eBusiness adoptionidentified are the problem of providing genuine benefits to suppliers, and thetechnical difficulties of marketplace implementation. Research limitations/implications - This is an exploratory study of the domain and further work inthis area needs to focus on how utilities will develop their supply chaincompetences and how eBusiness solutions can support them. Originality/value -The research concludes that operators of electronic marketplaces have not yetdelivered a convincing case for wider participation in management of the supplychain online. A stronger SCM orientation will need to emerge in utility firmsbefore that can occur.