Hewlett-Packard’s global business center in Poland as an example of a successful shared services center

摘要

This master thesis investigates the Hewlett-Packard’s global business center in Poland as asuccessful example of a shared services center. The center performs and manages globalbusiness processes for the corporation in an effective and efficient way. The thesis focuses onthree main aspects such as resources and capabilities, location and organization of the sharedservices center in Poland which is illustrated by the TCE model. OLI paradigm examinesmore in details the importance of the location factors for the shared services center in Poland.Recent phenomena such as business process outsourcing, shared services centers andoffshoring are recalled in the context of better understanding of the globalized businessoperations.