Typology of Federal Government Services Relevant to Electronic Delivery

摘要

In designing a typology that could be used to select Federal Government services for electronic delivery, the first concern is to define the area under investigation. The analysis will be based on two assumptions regarding the scope of study. First, most government services could be delivered electronically, since some communication is inherent in the concept of 'delivery'. A second assumption is that government services is a broader category than government benefits. Despite the pervasiveness of services throughout the Federal establishment, the concept of 'government services' is not very well-developed.