Ensuring the Accessibility of New Technologies for the Electronic Delivery of Federal Services for Persons with Disabilities

摘要

The U.S. Congress Office of Technology Assessment has undertaken an assessment of the potential of new telecommunications and information technologies to change the ways in which the federal government provides services to its citizens. Among those citizens are people whose disabilities may affect their access to a changing service delivery system. The paper examines proposed changes in technologies for the electronic delivery of federal government services, and considers policy, organizational, and management changes which may be needed to realize that potential for certain people with disabilities.