Quality Management Systems on Complex Construction Projects

摘要

This research report contains the results of a field survey of the application ofquality assurance standards AS 3900's series to three large construction projects in Australia. The study was conducted in 1994 in the University of Sydney's School of Civil and Mining Engineering. It was preceded by an earlier and much wider study of the status of quality assurance in the Australian building and construction industry. An indepth analysis of the responses to a fairly large sample survey of people involved in the construction of three large construction projects has been carried out and included in this report. It has been found that the general approach to the imposition of quality assurance on industry was an ill-devised strategy; that the view from the construction pit on the usefulness of quality assurance is in marked contrast to the aims and objectives of quality assurance; that the communication processes within projects as well as the industry as a whole remain poor; that there is little evidence to confirm that the quality of the finished facilities are influenced by the application of the quality assurance; that the rank and file of the construction industry are not generally converted as far as enbracing of the quality standards AS3900's series is concerned.