Measuring Level of Service and Performance in Public Transportation

摘要

This study considered both the conceptual and empirical aspects of performanceevaluation criteria and processes. At the conceptual level, the research approach included (1) developing a cross-referencing software application for describing and linking the various legislative details that define the context for public transportation delivery and evaluation, (2) developing a conceptual framework for categorizing and interpreting various public transportation evaluation criteria, and (3) evaluating the evolving attempts to redefine level of service (LOS) criteria, especially as they relate to ISTEA, Growth Management, and State Public Transportation Plan requirements.