Human and Organizational Errors in Loading and Discharge Operations at MarineTerminals: Reduction of Tanker Oil and Chemical Spills. Organizing to Minimize Human and Organizational Errors

摘要

This report summarizes organizational and managerial findings, and proposescorresponding recommendations, based on a program of research conducted at two major locations: Chevron USA Products Company Refinery in Richmond, California and Arco Marine Incorporated shipping operations in Long Beach, California. The Organizational Behavior and Industrial Relations group from the Business School approached the project with the same objective (of reducing the risk of accidents resulting from human and/or organizational errors), but used a different means of achieving those ends. On the Business side, the aim of the project is to identify organizational and managerial practices, problems, and potential problems, analyze them, and then make recommendations that offer potential solutions to those circumstances which pose a human and/or organizational error (HOE) risk.