Framework for Developing Incident Management Systems. Revised

摘要

This document describes a procedure for developing an effective incident211u001emanagement system. It discusses the issues that must be addressed as a management 211u001esystem is developed, and describes the types of decisions and actions that must 211u001ebe considered to create a smoothly functioning management process. It describes 211u001ethe specific management measures and techniques that may be included as part of 211u001ean incident management system. It also discusses potential benefits from specific 211u001etypes of incident management, as well as the costs and administrative burdens 211u001ethat those management measures impose, and provides how to guidance for creating 211u001eor improving existing incident management systems.