Intergovernmental Accountability: The Potential for Outcome-Oriented PerformanceManagement to Improve Intergovernmental Delivery of Public Works Programs. Report to Vice President Al Gore

摘要

The Report of the National Performance Review (NPR) recommended that the AdvisoryCommission on Intergovernmental Relations (ACIR) 'develop appropriate benchmarks and performance measures to improve the understanding of public service delivery effectiveness.' The study was to address the need to 'reinforce the outcome focus in intergovernment collaboration .. to rethink and redesign more effective intergovernmental program solutions' and to develop 'national economic and social benchmarks (to) give all levels of government a clear framework for policy choice and priority setting' with 'a focus on citizen customers.'