SMART: Operational Field Test Evaluation: Schedule Adherence Report

摘要

Among the paratransit (termed Community Transit within SMART) performance211u001eindicators likely to be affected by SMART's implementation of automated 211u001escheduling and dispatch (ASD) is schedule adherence. Schedule adherence refers to 211u001ea variety of measures, such as on-time arrival at a trip pickup point, associated 211u001ewith how well paratransit buses adhere to daily trip schedules. Such measures, 211u001ethen, serve as indicators of how well SMART adheres to trip times promised to 211u001ecustomers during the trip reservation process. Derived from the processing of 211u001ecustomer trip requests by customer service operators (CSOs) and schedulers using 211u001eparatransit scheduling software, the daily trip schedules are distributed to 211u001eparatransit drivers at the start of each work day.On these schedules, drivers 211u001erecord actual pickup times, actual drop-off times, etc., and these can be 211u001ecompared with the scheduled times to obtain measures of schedule adherence. This 211u001estudy evaluates SMART's performance on several key schedule adherence measures 211u001ebased on a sample of paratransit trips selected from these sheets. More 211u001especifically, this report characterizes SMART's schedule adherence performance on 211u001eeight measures, with a particular emphasis on evaluating Trapeze TM -QV's effects 211u001eon schedule adherence.