Ensuring Quality Health Care: The Challenges of Measuring Performance and211 Consumer Satisfaction. A Workshop for Senior State and Local Health Officials

摘要

In recent years, tremendous changes have taken place within our nation's health211u001ecare delivery system. With these changes-not the least of which has been the 211u001eshift of significant portions of the population into integrated managed care 211u001edelivery systems-has come a greater emphasis on measuring the quality of care 211u001eprovided by our health care systems, a notion often discussed but very difficult 211u001eto operationalize.