Evaluation of the Telecommunications and Information Infrastructure Assistance Program. Case Study Report. Pennsylvania Kiosk Project, 94068. Harrisburg, Pennsylvania

摘要

The Pennsylvania Kiosk Project was designed to 'take government services out of government offices and place them more directly into the lifestyles of the people.' To achieve this objective, the Central Management Information Center (a state agency) contracted with a private company to install kiosks in 10 locations across the Commonwealth of Pennsylvania. Like the automatic teller machines (ATMs) used by the banking industry, these kiosks employed simple-to-use touch-screen interfaces that linked consumers with a variety of government services. Individuals could use the kiosks to access information and services from seven agencies and Penn State University. The proposed end users were Commonwealth citizens who wanted off-site access to government services and tourists in need of information about Pennsylvania's attractions.