Poor Performers in Government: A Quest for the True Story. Report of a Special211 Study

摘要

The Office of Personnel Management (OPM) examined the pervasive suspicion that211u001ethere are too many poor performers in the Federal government. To do this, we 211u001eidentified a random sample of employees and interviewed their supervisors about 211u001ethe performance of all employees in the work unit, about the causes of poor 211u001eperformance, what was done to address the problem, and what results had been 211u001eachieved. In a separate interview sample, we contacted supervisors who had 211u001esuccessfully taken a formal personnel action against a poor performer, to record 211u001etheir experiences and the lessons they learned. Finally, we looked at the private 211u001esector and the non-Federal public sector for points of comparison.