Citizens Expections for Electronic Government Services

摘要

The Intergovernmental Advisory Board (IAB), chartered as an advisory board under the Federation of Government Information Processing Councils (FGIPC) in May 1997,was established in recognition of the need for increased intergovernmental collaboration and education.The IAB bridges the gap between Federal, State and local governments and educates IT professionals nationwide on new solutions to intergovernmental challenges. The General Services Administration (GSA) in conjunction with the IAB is publishing this report.All governments are transforming to an electronic government. Some are further along than others are, but all, regardless of rich or poor, urban or rural, believe in the benefits of providing access to information and services electronically. While some governments have taken into consideration some real results based on input from citizens, other governments have not. Many governments have assumed that citizens want 24 hours by seven (7) days access to government services and operate like a business. Citizen expectations will have an overwhelming affect on the success of electronic government