Report on the Internal Revenue Service National Taxpayer Advocate's FY 2001 Objectives.

摘要

Contents: Background; Introduction; FY 2001 Strategic Plan; A. Strategic Planning and Budgeting Process; B. Case Processing; C. Balanced Performance Measures; D. Advocacy Program; E. FY 2000 Annual Report to Congress; F. Taxpayer Equity Committee; G. Citizen Advocacy Panel; IV. Taxpayer Advocate Service Workforce; V. Working With Our External Customers; A. Communications; B. NationalTaxpayer Advocate Toll-Free Telephone Program; C. Problem Solving Days; VI. Summary; Attachments (Attachment 1 - Taxpayer Advocate Service Balanced Performance, Measures, Attachment 2 - Citizen Advocacy Panel FY 2001 Objectives, Attachment 3 - Taxpayer Advocate Service Organization).