Developing an Automated Preoperative Assessment

摘要

The project sought to identify methods of improving the completion rate,reporting accuracy, and patient satisfaction, when an interactive voice response (IVR) system was used to administer a preoperative voice response (IVR) system was to administer a preoperative questionnaire to patients. After a literature review of the used if IVR systems to administer questionnaires, five experiments were conducted. Experiment 1 sought to determine which keys on the telephone keypad were most appropriate. Experiment 2 examined subject's knowledge of the names of the keys 0, (star) and (number sign) to determine whether, when using these keys, it is only necessary to name them. Experiment 3 used focus groups to explore patients' experience with taking IVR HealthQuiz to identify methods of improving task performance and satisfaction. In Experiment 4 patients who did not take IVR HealthQuiz were debriefed to determine the reasons. Experiment 5 examined two alternative methods for providing the instrument to patients to determine which lead to the highest completion rate.