Performance Improvement Strategies for Railway Enterprises (TuottavuudenParantamisstrategioita Rautatieyhtioelle)

摘要

This report addresses the performance measurement of railway enterprises from twoperspectives. First, the on-going separation process of European railway companies into infrastructure companies and operating companies allows a clearer identification of stakeholders and their expectations, according to which performance targets should consequently be set. Second, based on an extensive review of empirical research on railway productivity, a set of performance strategies likely to be meaningful in the future of European railway enterprises has been formulated.