E-Mail as a Communication Tool in Army Nursing Management; Final rept., 1 Jun 99-30 Nov 01

摘要

Grounded in communication theory and using the Ross Communication Model, the purpose of this study was to: (1) determine the impact of Computer-Mediated Communication (CMC) on the management relationship between Head Nurses (HNs) and Clinical Staf Nurses (CSNs) in a military health care setting, and (2) determine the consistency between perceptions versus actual messages sent by CMC. Data were collected using semistructured interviews and CMC transcripts between HNs and CSNs. Interviews were conducted over a 13-month period with participants working in three military treatment facilities located on the east coast (medical center, community hospital, ambulatory care clinic). A textual analysis of a two-week sample of CMC between HNs and their respective CSNs was conducted concurrently. Interviews were tape-recorded and transcribed verbatim. CMC text was analyzed in its original form. Data were analyzed using the constant comparative method.