Case Study of the Balanced Scorecard Methodology for a Business Line IT Investment

摘要

Federal executive agencies face significant management and technical challenges when measuring the contribution of information technology investments (IT) to mission results as required by the Clinger-Cohen Act. There is a shortage of knowledge and examples of how to measure ITs contribution to mission results for government agencies with complex missions such as providing for the health and welfare of the citizens of the United States. To close this knowledge gap and to improve Federal performance management practices, the Federal Chief Information Officers Council sponsored pilot demonstrations of two measurement methodologies, Applied Information Economics and Balanced Scorecard. Those pilots, which were completed in May 2001, proved that each methodology was applicable in the federal environment, provided the host agency with a useful performance measurement measures, and provided lessons learned for other federal agencies to benefit.