One-Stop Innovations: Leading Change under the WIA One-Stop System, Final Report.

摘要

In August of 1998, Congress and the President enacted the Workforce Investment Act (WIA), the first major piece of federal employment and job training legislation in more than 15 years. The law recognizes the dramatic workforce and workplace changes that have taken place in the U.S. economy and responds to these with a vision of a workforce development system that is comprehensive and customer-focused. This new system is intended to help all members of the workforce access the assistance with training they need to manage their careers, and connect U.S. companies to workers they will need. The drafters of WIA made customer service a key ingredient of the system, requiring that agencies become more flexible and adaptable, because change can come at any time. The centerpiece of WIA is the creation of One-Stop Career Centers in every area of the country, which are to be certified and overseen by local Workforce Investment Boards. As implied in their name, these centers are intended to offer job seekers and employers ready access to the many workforce development resources available in a local area.