Defense Management: Tools for Measuring and Managing Defense Agency Performance Could Be Strengthened;Report to the Congress

摘要

GAO was mandated to assess the effectiveness of defense agency performance contracts as management tools. As agreed, GAO also reviewed other tools (performance plans and balanced scorecards) and focused on three defense agencies-the Defense Logistics Agency (DLA), the Defense Information Systems Agency (DISA), and the Department of Defense Education Activity (DODEA). GAO addressed (1) the extent that the defense agencies initially used performance contracts, including whether this tool addressed attributes associated with results-oriented management$ (2) defense agencies' efforts to implement performance plans using lessons learned from the initial contracts$ and (3) the extent DOD established mechanisms to share lessons learned.