Information Technology Organization: Organizing to Meet the Needs of the Regional Offices of New York State Department of Transportation;Final rept. 1 Jan 03-29 Feb 04

摘要

This project assessed the roles and responsibilities of the Regional Information Technology (IT) organizations of New York State Department of Transportation (the Department). In order to better understand the roles and responsibilities of the Regional Information Technology organizations, their resource needs were identified and documented. This information shall enable Regional Directors and other Department managers to make more efficient and effective use of the Department Information Technology resources. The basic strategy of the study had three foci: (1) continually engage the Department throughout the study; (2) review previous work, including the META Group's findings on the Department's Information Technology (IT) organization in 1999 and relevant studies conducted under the auspices of Transportation Research Board, and (3) intensive interviews conducted with staff at the Main Office Information Services Bureau (ISB) and the Department's Human Resources staff and at all of the Regions of New York State Department of Transportation. These foci guided the study as summarized in the material to follow.