Telecommunications: Full Adoption of Sound Transition Planning Practices by GSA and Selected Agencies Could Improve Planning Efforts

摘要

With the current government wide telecommunications contracts set to expire, the General Services Administration's (GSA) Federal Technology Service (FTS) and its customer agencies must prepare to transition their services to a new contract vehicle. The previous federal effort to transition telecommunications services proved to be a large, complex task. GAO was asked to determine to what extent (1) selected agencies used sound practices in preparing for the transition and (2) GSA's FTS has prepared for the transition by addressing previous lessons learned and providing agencies with guidance on sound transition planning.