Information Technology: Agriculture Needs to Strengthen Management Practices for Stabilizing and Modernizing Its Farm Program Delivery Systems

摘要

The U.S. Department of Agriculture (USDA) has experienced significant problems with its information technology systems that support the delivery of benefits programs to farmers. In October 2006, these systems began experiencing considerable delays while attempting to process a large number of transactions, and by January 2007, the systems became inoperable for 1 month. In response to these issues, USDA developed a near-term stabilization plan and long-term plans to modernize its delivery of these programs. GAO was asked to determine (1) the extent to which USDA's stabilization plan addresses key management issues, including consistently tracking reported problems, establishing performance metrics and goals, and defining roles and responsibilities and (2) the adequacy of USDA's assessment of existing product capabilities, as well as cost and schedule estimates for its new, long-term modernization investment. To address these objectives, GAO, among other things, compared USDA's plans with industry best practices. On March 25, 2008, GAO briefed the requesters' staff on the results of this review. USDA's near-term plan to stabilize the agency's farm program delivery systems focused on technical issues such as expanding telecommunication capacity and acquiring a means for disaster backup and recovery; however, it did not address key managerial issues such as the department's inconsistent tracking of users' reported problems with the system.