Assessing MoDOT's Efforts to Provide the Right Transportation Solution. Organizational Results Research Project

摘要

The Missouri Department of Transportation (MoDOT) has developed the Tracker system to assess performance with tangible results to help MoDOT provide a world-class transportation system that delights our customers. The Tracker system includes the concept of Fast projects that are of great value, and an important aspect of this measure is whether Missourians view MoDOT projects as the right transportation solution. To assess customer satisfaction with MoDOT projects, a mail survey was conducted in fall 2008 by Heartland Market Research LLC. 2,697 respondents returned a valid survey questionnaire so the general margin of error for the analysis is plus or minus 1.93 percent. This compares to 2,361 surveys received in the previous year.