Assessing Utility of a Kiosk-Model Self-Triage System in the Pediatric Emergency Department of an Inner-City Tertiary Care Teaching Hospital: 09/30/11 - 09/29/13.

摘要

The hypothesis for the current study was that use of an audio-assisted, bilingual (English/Spanish), self-triage kiosk would enable parents or guardians of pediatric patients visiting the ED to self-input their child’s basic medical history quickly and accurately. The objective of the study was three-fold: (1) to compare the time to completion for a set of standard triage questions between “kiosk” self-triage users and the routine nurse-initiated triage patients in the pediatric ED; (2) to compare the accuracy of medical triage history obtained using the two systems; and finally, (3) to assess user satisfaction for the kiosk users and overall triage experience for all participants.