Road to Excellence - An International Benchmarking Project Between National Road Administration

摘要

Maintaining roads and delivering good quality by meeting target standards are an essential part of the everyday life and goals for road administrations. In order to fulfill the expectations of society and road users, road administrations need to continuously develop their operations. This document an international benchmarking project, which was developed by the Swedish Road Administration and the research was carried out by a team from Aalto University's School of Science and Technology. The aim of the study was to examine and benchmark sustainable, innovative and better practices for winter maintenance, pavements and rest areas. The study is divided in four different task areas: customer satisfaction, energy and environment, effectiveness of rendered services, and competence development and research and development practices in the eight participating countries.