Best Practices in Public Reporting No. 2: Maximizing Consumer Understanding of Public Comparative Quality Reports: Effective Use of Explanatory Information

摘要

A set of provider performance measures and ratings is not enough to create an effective public report. The purpose of this guide is to identify critical explanatory information needed to accurately communicate quality ratings to consumers and motivate them to use the ratings in making informed health care decisions. The guide includes nine evidence-based recommendations and examples to highlight the recommendations. The intended audiences include Chartered Value Exchanges (CVEs) and other community collaboratives. The guide also may be of interest to States, health plans, and purchasers involved in the design, production, dissemination, and promotion of comparative health care quality and cost information for consumers.